Sewage restoration can often begin the same day you call, depending on conditions and access. Biohazard & Restoration Specialists offers 24/7 emergency availability, so you can get a response quickly when sewage is still active. After an on-site assessment, we outline a clear plan and timeline for containment, cleaning, drying, and verification.

If it is safe to do so, stop the source of sewage and turn off the water supply to prevent further contamination. Keep people and pets away from the affected area and avoid tracking waste through the home. Do not start “DIY cleaning” with household mops or fans that can spread contamination, since that can increase cross contamination.

Yes. Sewage backups often involve bathrooms, basements, and private living spaces, and we treat those areas with discretion. Our technicians use controlled entry practices and focus on minimizing disruption while work is completed safely. You can also ask us about communication preferences before we begin.

We work with major insurance providers and help you document the scope of the loss and the remediation steps taken. After remediation and verification, we provide the paperwork your insurer typically needs to support the claim. If you have questions about what your adjuster may request, we can help you prepare.

Avoid using regular household cleaning methods without proper PPE and containment, since that can spread contamination. Do not remove drywall or insulation unless a trained team assesses what is affected, because hidden contamination can remain. Also, do not delay drying and restoration steps, because porous materials can hold contamination and odor.